Frequently Asked Questions

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Frequently Asked Questions

How can we help you?

Returns are free for orders shipped within the U.S. We include a UPS return label in every package which is at no cost to use.

Follow the steps below for a seamless returns process:
- Please indicate a reason for return using one of the Return Codes listed on the order form included in your package.
- Attach your UPS return label to the outside of the package. There is no cost to use this label.
- Please make note of your tracking number so that you are able to track it on its way back to us

You will receive an email once your return has been processed. Please allow 06 - 12 business days from the time your package arrives back to us for a refund to be issued.

Delivery & Generic FAQs

1. What products can I buy from Singhcart?

At Singhcart, we offer a wide range of authentic Indian grocery products including spices, pulses, rice, flours, organic juices, snacks, beauty products, and festive items like Diwali diyas and rakhis. We ensure you find all your favorite Indian brands in one place!

2. Do you offer Indian grocery delivery across the USA?

Yes, Singhcart provides fast and reliable Indian grocery delivery across the USA. We make sure your groceries arrive fresh, no matter where you are. Enjoy the convenience of shopping from our online Indian grocery store and having your items delivered right to your door.

3. How long does it take to receive my order?

Delivery times vary based on your location. Typically, orders are processed within 24 hours, and delivery takes 3-7 business days. You can track your order online through your Singhcart account for up-to-date information.

4. Can I get free delivery on my Indian groceries?

Yes, Singhcart offers free delivery on orders over a certain amount. Check our website for the current free shipping threshold and other delivery options available for your area.

5. How can I pay for my order?

We accept all major payment methods, including credit/debit cards, PayPal, and other secure payment options. Your payment details are fully encrypted and secure when shopping with Singhcart.

6. Do you carry organic and specialty Indian products?

Yes, Singhcart offers a selection of organic and specialty Indian products, including organic spices, pulses, flours, and juices. We also stock gluten-free, vegan, and health-conscious options for those looking for specific dietary needs.

7. Can I return or exchange products if I'm not satisfied?

We strive for customer satisfaction! If you receive damaged or incorrect items, please contact our customer service within 7 days for a return or exchange. Refunds are processed quickly once the return is approved.

8. How do I contact Singhcart’s customer service?

You can reach us via email or phone through the "Contact Us" section on our website. Our customer service team is available to help with any inquiries, order issues, or product questions.

9. Do you offer special deals or discounts on Indian groceries?

Yes, Singhcart regularly offers discounts, promotional codes, and festive offers. Be sure to check our "Deals" section and sign up for our newsletter to receive exclusive offers on your favorite Indian groceries.

10. Can I shop for Indian festival items on Singhcart?

Absolutely! We offer a wide selection of festival-related items, including Diwali diyas, sweets, rakhis, and traditional festive groceries. Celebrate your festivals with ease by shopping online at Singhcart!

Shipping FAQs

1. How long does it take for my order to be processed?

All orders are verified, checked for quality, and packed within 1-2 business days. In rare cases, if a product is out of stock, processing may take an additional 2-4 days.

2. How long does shipping take once my order is processed?

After processing, US orders typically take between 1 to 8 business days to arrive, depending on your location. International delivery may take between 15-30 business days.

3. What shipping carriers do you use?

We use trusted carriers such as USPS, UPS, and FedEx for domestic deliveries in the US. International orders are shipped using reliable carriers based on the destination.

4. What are the shipping costs for my order?

Shipping costs are calculated at checkout based on the weight and destination of your order. Free shipping is available on orders that meet the minimum order value for your shipping zone.

5. Do you offer free shipping?

Yes, we offer free shipping based on the order value and your shipping zone:

Zone 1 & 2: Free shipping on orders of $35+

Zone 3: Free shipping on orders of $50+

Zone 4: Free shipping on orders of $60+

Zone 5: Free shipping on orders of $40+

Zone 6: Free shipping on orders of $75+

Zone 7: Shipping charges apply based on weight.

6. Can I choose expedited or overnight shipping?

Yes, we offer various shipping options, including overnight and expedited shipping. You can select your preferred shipping method at checkout, and the cost will adjust accordingly.

7. Do you ship internationally?

Yes, we ship internationally. Delivery time for international orders typically ranges from 15 to 30 business days, depending on the destination.

8. How is the shipping cost calculated?

Shipping costs are weight-based, and the final shipping fee is calculated at checkout. The weight of items is rounded up to the nearest ounce or pound in accordance with carrier policies.

9. What is your handling time?

Our handling time is typically 1-2 business days. However, this may vary slightly during peak seasons or due to unforeseen circumstances.

10. How can I track my order?

Once your order is shipped, you will receive a tracking number via email, allowing you to track your shipment’s progress online.

11. Do shipping times vary depending on the location?

Yes, shipping times vary by region. Orders to nearby states (Zone 1 & 2) may arrive faster, typically between 2-8 business days. More distant zones may take a bit longer.

Return FAQs

1. What is your return policy?

You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to our error (e.g., incorrect or defective item), we will cover the return shipping costs.

2. How do I return an item?

To return an item, log in to your account, go to the "Complete Orders" section under the My Account menu, and click the "Return Item(s)" button. Follow the steps provided, and we’ll notify you via email once your return is processed.

3. Do you cover return shipping costs?

We will cover return shipping costs if the return is due to our error, such as sending an incorrect or defective item. Otherwise, the customer is responsible for shipping fees.

4. How long does it take to receive a refund?

You should expect your refund within four weeks of returning the item. This period includes the time for shipping (5-10 business days), processing (3-5 business days), and your bank’s refund process (5-10 business days).

5. When will I be notified of my refund?

Once we receive and process your returned item, we will notify you via email about your refund status.

6. Can I return an item if I’ve opened it?

No, only new and unopened items are eligible for return. Opened or used items do not qualify for a refund.

7. What if I receive a damaged or defective item?

If you receive a damaged or defective item, please contact us immediately. We will arrange for the return and replacement of the item and cover the shipping costs.

8. How long do I have to return an item?

You have 30 days from the date of delivery to return an item for a full refund, provided the item is unopened and in its original condition.

9. How can I check the status of my return?

You can check the status of your return by logging into your account and navigating to the "Complete Orders" section, where you’ll find updates on your return and refund.

Refund FAQs

1. What is your refund policy?

Our refund policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange. Items must be unused, in original packaging, and in the same condition as when received.

2. What items are non-returnable?

We do not accept returns for:

Perishable goods (e.g., food, flowers)
Intimate or sanitary items
Hazardous materials
Flammable liquids or gases
Gift cards
Downloadable software products
Some health and personal care items

3. How do I request a refund?

To request a refund, your item must be unused and in the original condition. Provide proof of purchase, and do not send items back to the manufacturer. Mail your return to: 11 Highland Rd, Valley Stream NY 11580, United States.

4. Are there any conditions for partial refunds?

Partial refunds may be granted if items:

Show signs of use (e.g., books)
Are opened media products (e.g., CDs, DVDs)
Are not in their original condition or missing parts
Are returned after 30 days of delivery

5. How will I know if my refund is approved?

Once we receive and inspect your return, we will notify you via email about the approval or rejection of your refund. If approved, your refund will be processed and credited to your original payment method within a few days.

6. What should I do if I haven't received my refund?

If your refund hasn’t arrived yet, follow these steps:

Check your bank account again.
Contact your credit card company as processing time may vary.
Reach out to your bank for further updates.
If you still haven’t received it, contact us at desidealstore@gmail.com.

7. Can I return sale items?

Unfortunately, sale items are non-refundable. Only regular-priced items are eligible for refunds.

8. Can I exchange defective or damaged items?

Yes, we only replace items if they are defective or damaged. If you need an exchange for the same item, email us at desidealstore@gmail.com and send your item to: 11 Highland Rd, Valley Stream NY 11580, United States.

9. What is the return policy for gifts?

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit upon returning the item. If it wasn’t marked as a gift, the refund will be issued to the gift giver.

10. Do I have to pay for return shipping?

Yes, you are responsible for return shipping costs. Shipping fees are non-refundable. If you receive a refund, return shipping costs will be deducted.

11. How can I ensure my return is received?

For items valued over $75, consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.